Privacy Policy

1. Introduction

MarketOS LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing operations platform and services (the "Service").

Contact Information:
MarketOS LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
Email: support@getmarketos.ai

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, and business details
• Payment Information: Billing address and payment card details (processed securely through Stripe)
• Profile Information: Company website, industry, team size, and preferences
• Content Data: Marketing materials, reports, messages, and other content you upload or create
• Communication Data: Messages exchanged with our team through the platform

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, and interaction data
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: Performance metrics, error logs, and diagnostic information
• Cookies: We use cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our platform
• Account Management: To create and manage your account
• Payment Processing: To process payments and prevent fraud
• Communication: To send service updates, notifications, and support messages
• Marketing: To send promotional materials (with your consent)
• Analytics: To analyze usage patterns and improve our services
• Security: To protect against unauthorized access and abuse
• Legal Compliance: To comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• Supabase/PostgreSQL: Database hosting
• Vercel: Application hosting and CDN
• Calendly: Meeting scheduling

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze site traffic and usage
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data center infrastructure

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Payment Records: Retained for 7 years for tax and accounting purposes
• Marketing Content: Retained while your subscription is active
• Analytics Data: Aggregated and anonymized after 24 months

When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on processing of your data

To exercise these rights, contact us at support@getmarketos.ai or through your account settings.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, email support@getmarketos.ai with "California Privacy Rights" in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice on our platform

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: